
CANCELLATION & REFUND POLICY
This policy applies to all programs
SEVERE WEATHER CANCELLATION
Severe weather compromises the safety of all participants at Cooee Kids. The severity of the weather event can pose different challenges for different sites and may include but not be limited to thunderstorms, high winds with the risk of branches falling, flash flooding, extreme tides, or wave action (in coastal sites). If severe weather is forecast and a new venue cannot be found, the session may be cancelled in advance (the day before or earlier) we are able to offer you a credit towards another session or products with the Cooee Store.
If a session is cut short or cancelled halfway through due to a severe weather event or unsafe conditions, we are unfortunately unable to refund the days fees.
WET WEATHER
We are an ‘all weather’ program meaning that all of our programs go ahead in wet weather as long as it is safe. We put up temporary rain shelters, but participants will very likely still get wet (usually by choice). Please ensure all attendees (children, parent, and staff) are appropriately dressed and prepared.
PAYMENT
Fees vary from program to program but must be paid up front via PayPal or Direct Deposit or by other payment options by prior arrangement before a program starts. This gives Cooee Kids time to organise resources, cancel/rearrange programs, staff, venue hire etc if we do not meet minimum requirements for that particular program. If an attendee registers but does not pay by this time, the attendee will be unable to participate in the program.
Direct Deposit
Bank: NAB
BSB: 084 572
Account No: 415222203
Please quote your invoice number
Cheque
Make cheques payable to ‘Cooee Kids Outdoors’ and send to:
Cooee Kids Outdoors
PO Box 4616
Elanora, QLD, 4221
PayPal
paypal.me/cooeekids
ABSENCE (SICK) POLICY
If you or your child is unwell, for the safety of our community, please stay at home and notify us via text 0435 772 420 or email info@cooeekids.com.au. If your child arrives showing signs of illness (fever, sore tummy, runny nose, or cough) we will contact you to come and pick them up. Because fees, costs, resources, and staffing are based on particular ratios, Cooee Kids unfortunately cannot offer ‘make-up’ days or offer refunds.
CANCELLATION POLICY
Cooee Kids is committed to providing our families with the opportunity to partake in nature play activities, however our numbers are limited by our ratios. When a family cancels without giving enough notice, they prevent another family from participating in our program. We also book our activity providers and staff based on a certain minimum number of children. When a family pulls out at the last minute, we then have to try and fill this space at the last minute or pay for these places that are not filled ourselves.
We understand that at times life happens and you may need to cancel. The following options are available:
- If you cancel 7 days before the commencement of a term program, then we can give you a refund minus a 20% admin fee.
- If you cancel with less than 7 days’ notice, we will give you a refund minus 30% admin fee.
- If you cancel on or after the first day of term has commencement, cancellation will mean a forfeit of all fees paid.
If you booked for a one-off session, then that ticket is non-refundable, and we cannot offer a credit voucher or makeup session.
PROGRAM CANCELLATION
If a program is cancelled due to minimum numbers not being met your family will be entitled to either a full refund or the choice of another program.